Shopper Support

Start with the merchant

The business shown on your receipt is responsible for the product or service you purchased, delivery, cancellations, returns, and refund decisions. Contact that merchant first and keep your receipt or payment reference available.

Payment-link or receipt trouble

• Confirm the payment request came from a business you recognize.
• Open the newest payment link the merchant sent and check that the amount and description are correct.
• If a link expired or a receipt is missing, ask the merchant to resend it.
• Never send a password, full card number, security code, bank password, or one-time verification code by email.

Refunds and disputes

Merchants issue refunds through their payment processor. The time for a refund to appear depends on the merchant, processor, card network, and your bank. If the merchant cannot resolve the issue, contact the bank or card issuer shown on your statement for its dispute options.

Unrecognized or suspicious payments

If you do not recognize a payment, contact your bank or card issuer immediately using the number on the back of your card or its official app. Ask the merchant named on the receipt about the charge. Do not share sensitive payment credentials with anyone claiming to provide support.

Contact Ardenti Pay

For help with an Ardenti Pay payment link or receipt, email support@ardentipay.com. Include the merchant name, payment or receipt reference, transaction date and amount, the email or phone number used for the receipt, and a brief description of the problem. Do not include full card or bank-account numbers, passwords, security codes, or verification codes.

Ardenti Pay provides payment technology to merchants. We do not make a merchant's refund, fulfillment, or cancellation decision and cannot override your bank or card issuer.

Privacy and legal information

Review our Privacy Policy and Terms for information about Ardenti Pay's role and how data is handled.